Shipping
Shipping Policy
We try to ship orders within 2-3 business days after receiving the order. Once shipped, most packages take approximately 2-7 business days to arrive, depending on the destination, carrier, and delivery conditions.
We currently ship to most areas of Canada and the continental United States. We do not ship to other countries.
Orders are typically shipped through carriers such as Canpar Express, UPS, or Canada Post. Delivery times are estimates only and are not guaranteed. Delays may occur during peak seasons, holidays, carrier disruptions, weather events, or when an item is temporarily out of stock.
Shipping Costs
Shipping costs vary depending on the product size, destination, and carrier rate.
Small items, such as spare parts, may qualify for free or lower-cost shipping when available.
For ride-on cars and larger items, if the shipping cost is under $100, Baby Cars will cover the shipping cost.
If the shipping cost is between $100 and $200, the customer is responsible for the shipping cost above the amount covered by Baby Cars.
If the shipping cost is more than $200, Baby Cars will contact the customer before shipping to discuss available options. Depending on the delivery location and order details, we may be able to arrange free local delivery where feasible, offer alternate delivery options, or provide a shipping quote for customer approval.
If additional shipping charges apply, Baby Cars will contact the customer before the order is shipped. The order will not be shipped until the customer has reviewed and approved any additional shipping charges or alternate delivery arrangements.
Signature Requests
The carrier may request a signature upon delivery. This is controlled by the carrier and may vary by location, order value, and delivery conditions. Baby Cars may also request signature confirmation for certain orders at our discretion.
Cancellations
Due to the size and handling requirements of many of our products, it may not be possible to cancel an order once it is being processed. If you request a cancellation, we will make reasonable efforts to cancel the order, but cancellation is not guaranteed.
Orders that have already shipped cannot be cancelled. If an order has shipped, the product may be returned after delivery, subject to our return policy, restocking fees, and applicable shipping costs.
Baby Cars reserves the right to refuse or cancel an order at our discretion, including but not limited to situations where:
- The product becomes unavailable.
- The order is flagged as unsafe or potentially fraudulent.
- The delivery address is unverifiable or not a physical address.
- We have reason to believe the purchaser is not legally able to complete the purchase.
If Baby Cars cancels an accepted order, any payments made for that order will be refunded in full.
Pre-Orders
Pre-order items may be subject to delays caused by manufacturing, import/export processes, customs, carrier delays, weather, supply chain disruptions, policy changes, or other circumstances outside our control.
Estimated shipping or arrival dates for pre-order items are estimates only and are not guaranteed. Pre-order items may not always ship or arrive by the estimated date.